Privacy Policy

Cookie policy

What is a cookie?

A cookie is a small file which is stored on your computer's hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies have various functions including helping us analyse our web traffic and aiding the website’s functionality, for instance it stores the contents of your shopping bag, allowing you to view items you have added on a previous visit.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.We only use this information for statistical analysis purposes, and no sensitive information is captured. Example data that is stored includes the type of web browser you are using, e.g. FireFox, and which web pages you visit.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

When you visit our site, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.

Essential cookies

These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.

Performance cookies

They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this informationto help improve our website, make our marketing more relevant and improve the user experience.

Functionality cookies

They allow us to provide additional functionality to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.

Targeting cookies

We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create product recommendations that we believe best relate to the items you viewed on our website. All cookie data is anonymised and stored temporarily. We also use the browsing behaviour data to create personal product recommendations on our website, and in our marketing emails.

COOKIE name

COOKIE Description

_utma, _utmz, _utmc, _utmb, _utma

These cookies are used to enable Google Analytics functionality. They help us track and analyse anonymous visitor information such as which pages are popular, and how many people visit the website. This data helps us improve the website and your shopping experience.

CATEGORY_INFO

This cookie stores information about our product categories, and aids in loading the category pages more quickly in your web browser.

COMPARE,

RECENTLYCOMPARED

We use these cookies to allow you to easily compare products on the website.

CURRENCY

This cookie stores the currency you have chosen to view the products in.

CUSTOMER, CUSTOMER_AUTH,

CUSTOMER_INFO,

CUSTOMER_SEGMENT_IDS 

These cookies store information relating to your customer account such as whether or not you are logged in, and which customer group you belong to.

EXTERNAL_NO_CACHE,

NO_CACHE

These cookies indicate whether or not caching is enabled, which greatly helps the fast delivery of pages to the web browser.

FRONTEND

This cookies stores the unique code we use to identify you on the website.

GUEST-VIEW

This cookie stores information about your order, allowing you to make changes to the order without having to log in.

LAST_CATEGORY,

LAST_PRODUCT,

VIEWED_PRODUCT_IDS 

These cookies store which category and products you have recently viewed, aiding in the navigation of the website, and allowing you to easily see where you have come from, and to navigate back there without any fuss.

NEWMESSAGE

This cookie stores information about any information messages we display to you on the website.

Bag,

PERSISTENT_SHOPPING_Bag

If enabled, and requested manually by you, these cookies store information about what is in your shopping bag, and what products you have viewed, allowing you to see your shopping bag on different devices such as a mobile phone, at a later date.

POLL, POLLN

We use these cookies to store information about which polls you have voted in, if any.

STF

This cookie stores information about any products you may have emailed to friends.

STORE

This cookie stores the language you have chosen to view the website in.

USER_ALLOWED_SAVE_COOKIE

This cookie indicates whether you are allowed to use cookies.

WISHLIST, WISHLIST_CNT

These cookies store information about which products you have added to your wish list, allowing you to add products without the need for logging into your account.

Other 3rd party cookies

We have several areas on the site that allow you to share content with your friends through the use of social networks such as Facebook and Twitter. These sites also employ cookies that may be stored on your computer. We do not have control over these, and we suggest that you check the websites for these 3rd party services for more information about how they use cookies, and how you can manage them.